Your Questions for Us:

Currently, only museum employees or authorized representatives responsible for data maintenance are permitted to register. The platform museum.com is exclusively intended for real-existing museums, and we strongly advise against registering virtual museums. Cities receive a separate access.

Are there costs for museums to participate in museum.com?

Museums incur no costs. The use of all data, news, events, and albums is free of charge. Optional additional services on our website and in our publications can be utilized. Please inquire about these via our support form or email support [at] museum.com.

What is the connection between the website and the app of museum.com?

You manage your core data, news, events, and image galleries via the protected area of museum.com. The content is published both on the public pages of the website and through the web app.

How much training and prior knowledge is required for data maintenance?

The system is designed to be clear and user-friendly. No specialized knowledge is required for data maintenance. If you have a text and an image for an exhibition, creating a new event entry on museum.com takes approximately 2 minutes, including login.

What is the first step for a museum to participate in the free offering?

1. Register as a member at http://www.museum.com/register
2. You will then receive a confirmation email with a link.
3. Now log in at http://www.museum.com/login
4. On the right side, click "Application to administer a museum"
5. Use the search field to check if your museum is already listed to avoid duplicate entries.
6. Select either "Museum is listed" or "Museum is not listed" on the left for a new entry.
7. Finally, you will receive an email requesting a printed document (e.g., business card) proving your authorization as a museum employee. If you register with a museum email address, we can verify and activate your account immediately. A confirmation email will notify you when you can start updating the museum's information via your user account.

Can I create audioguides?

Audioguides are offered in two formats:
1. Premium Audioguides are developed and produced by us in collaboration with professional editors and experienced narrators.
2. Audioguide Hosting allows you to use the museum.com platform to independently upload audio tracks, images, and text. Alternatively, you can commission us to handle this.
Feel free to submit an inquiry for non-binding advice.

I cannot log in, what can I do?

If you forgot your password, use the "Forgot Password" function to reset it. You will receive an email with a reset link.

If your account email is no longer valid, contact our support team at support{ät}museum.com. Include the museum you represent and ideally use an official email address. Otherwise, we require proof of your authorization to manage the museum.

Where can I find documentation for the backend?

We strive to keep our data maintenance guide up-to-date and comprehensive.
A detailed documentation of our current modules is available under Data Maintenance.

Where can I submit museums that are not listed?

We aim to maintain a high-quality directory. New entries to our database can only be submitted by registered museum staff or via direct recommendations from other museums. Please use this form. Refrain from submitting virtual museums, as we only list institutions that can be physically visited.

How can I modify or delete an entry?

Our concept allows museums to edit their core data free of charge. Information like descriptions, opening hours, or news is managed by registered administrators.

To request deletion of an entry, email support{ät}museum.com with the museum's name and proof of your authorization. If logged in, you may also use the Support Form.

Entries will be deactivated for 14 days before permanent deletion.

Please avoid sending requests for content changes.